Dodo power & gas
Power cycle your hardware, this can fix basic connection issues. Check your Balance. If it is overdue, your service may be restricted. Check the Network Status to see if there are any outages or known issues with our network in your area. Make sure your internet service is already activated, you will receive an SMS notification once your service has been activated.
Make sure all cables are connected as shown here in the setup guides.
For more details please see the isolation test guide here. Reset the connection: Turn your modem and devices off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect. Electrical devices like microwave ovens, cordless phones, security cameras, baby monitors, and Bluetooth can interfere with Wi-Fi als.
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High density living areas like apartments, flats, and units with active Wi-Fi can affect your own connection. Position the modem away from electronic devices. Keep it at the centre to balance the Wi-Fi al across your home network. Remember to provide your new address and preferred connection date. If you are unable to use the My Dodo feature please.
for more information on energy bundle discounts. How long does it take? Are there any moving fees? Will I need to be home when you connect my new address? While Online Scams, Phishing and Malware can seem a bit scary, there are a of things you can do to minimize the risks, and protect yourself. Install an anti-virus software program, and make sure you keep it up to date.
Anti-virus software can help to protect from many types of malware.
To learn more about anti-virus software visit the Australian Cyber Security Centre. Use strong password s for your devices, as well as any online s and services you may use.
Avoid doing online banking or other tasks that require personal information when using public computers or Wi-Fi hotspots. Protecting yourself from scams.
Protect yourself from scams. Check that your plan speed meets your needs. Click the here to view our nbn facts sheet. The recommended minimum speed for streaming sites is 3Mbps. Step 1: Check all devices Make sure your internet service is already activated, you will receive an SMS notification once your service has been activated.
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New to Dodo, or moved your service to a new address. It could be that your service has not been activated yet, please check that you've have received our SMS notification advising you of your connection date, after which you will receive an SMS letting you know that the service is active and ready for use, this is sent once all installation work has been completed. These lights on your modem should be all on. I'm moving, can I move my Dodo nbn service with me?
If you're about to move house, taking your services with you is quick and easy. What do you need to do?
We'll have to check a couple of things: When are you moving? What is your new address?
What plans are available at the new address? Bundle discount offer? Consider connecting to a Dodo Power and Gas plan energy for additional great savings!
Related How long does it take? My internet service is dropping out, what should I do?
What information do you have about Internet security? Protecting Yourself While Online Scams, Phishing and Malware can seem a bit scary, there are a of things you can do to minimize the risks, and protect yourself. Anti-Virus software: Install an anti-virus software program, and make sure you keep it up to date. To learn more about anti-virus software visit the Australian Cyber Security Centre Simple rules to follow: Following a few simple rules will help to protect you.
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Keep your devices, programs and operating system up to date to prevent possible exploit attacks. If using a home Wi-Fi network, have a strong password and update it regularly. Be on the lookout for s asking for personal information, even if they look genuine. Avoid downloading suspicious files when online.
What should I do if my internet service is slow? Basic Troubleshooting Guide Before you start: Check that your plan speed meets your needs.