You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call. In an emergency always dial Registered nurses provide health—related advice over the phone for health information and assessment of symptoms.
This includes a comprehensive telephone assessment resulting in a recommendation of a time and place of care. The service also provides immediate, evidence based healthcare information and referral to other health care providers which is targeted to the appropriate level and location of care.
By assessing callers by phone, nurses estimate symptom urgency, rather than diagnose the cause of the symptoms. Clinical decision protocols help the nurses to recommend who you should talk to and how quickly you should do it.
The clinical decision protocols are evidenced-based and reviewed by clinicians in Queensland and overseas. For child health advice and breastfeeding support, ask to speak to health nurse available from 6. Only staff within 13 HEALTH can access this information for safety and quality assurance purposes and training of staff.
Your details are not required if you are calling for general health information. Interstate callers should contact their local health service provider or call HealthDirect Australia on Last updated: 7 January Share this : Facebook Twitter LinkedIn.